The following Help session is only for PdaNet Windows Mobile version. For helps on
Palm OS version of PdaNet please click here.||PdaNet FAQ||Trouble Shootings|
On Windows XP/2000, PdaNet requires ActiveSync to be installed on your computer first.
PdaNet works on Vista which already has Mobile Sync built-in. However we still recommend you install the full version of WMDC(Windows Mobile Device Center) from Microsoft. Without WMDC you will need to manually copy the CE setup file to your phone during installation.
If you happen to have a 64 bit version of Vista, click here for more details.
An unlimited data plan is recommended on your phone.
All our users agree this is one of the simplest software they have ever used -
Just download the software and run the installer on Windows, then follow on-screen instructions to
complete the installation on the computer end and the phone end. That's it. No extra setups needed!
All versions purchased before 1.80 can be upgraded to 1.80 for free and we strongly recommend you doing so.
It is as simple as downloading the new version and run it on the computer.
License purchase with a quantity of 10 or above is considered a site
license. Below is the price break down for bulk purchases:
With default settings, PdaNet usage is treated as wireless data usage, same as usage from the
any network applications on your device. Air minutes (phone usage) will not apply.
This error indicates some problem connecting to your data service on the phone end. Try to soft reset your phone and make sure you can browse the web on the phone directly. Then connect PdaNet and see if it works.
On your computer bring up ActiveSync Connection Settings (on Vista that is under WMDC), then make sure "Allow wireless connection on device when connected to desktop" is checked and "Work network" has been selected.
Same cause as the following crash.
You got this error because some necessary system services have been turned off on your computer after Vista/XP is installed (either by you or by your system administrator) and PdaNet is not allowed to create a dialup connection. To fix this, go to Control Panel on your computer, select Administrative Tools then Services and turn back on all the Dialup or Remote connection related services (In particular one named "Remote Access Service").
This can be caused by a few different reasons:
On some XP system, PdaNet could be disallowed from creating a dialup entry for you automatically if there has not been any dialup entries on your XP system. Try to manually create *any* entry in your network connections and the problem should go away. Go to Control Panel -> Network Connections -> select "Create a New Connection" from the left, allow the dialog to continue until finished (check "Setup my connection manually" when prompted) and enter any number as the phone number when prompted. After this finishes you should have a junk dialup entry. Now try to launch PdaNet connection again and it should connect.
Reboot your PC and the problem should go away.
There could be different causes for this error. If you have recently swapped your phone or updated the firmware on the phone, make sure you have called your carrier to activate the data service on your phone. If PdaNet works for you before and you are getting the 691 error without any changes, then most likely it is because you are out of the data service area and have weak data signals.
In most cases this error is caused by corrupted network configurations on your computer, especially if PdaNet works for you before or on a different computer. It could be because of installation of some network or security software that impacts dialup connections. Try to search for "dialup error 720" on the Internet and you might be able find some suggestions that could resolve the computer issue.
This problem is due to your cellphone service changing APN when you are not at your home area. You need to
manually specify the APN and user name/password to logon. To do this, click on the PdaNet tray icon on Windows and
select Settings->Specify username/password, then
This error indicates the RAS system is corrupted by Vista updates. To resolve the issue, you can either user System Restore back to a date when PdaNet still worked, or you can uninstall PdaNet and run this Microsoft Repair Tool, reboot and reinstall PdaNet.
If you have a software called "Zone Alarm" version 6.0 installed, make sure you are at build number 6.0.667 or higher for XP(Exiting Zone Alarm will not make the problem go away). If you have Windows 2000 you need to completely uninstall Zone Alarm and install 5.x. You can check the build number by clicking on the ZA tray icon and select "About". The original build of Zone Alarm 6.0 is very buggy and will cause PdaNet to fail. This is fixed in build 667 on XP together with other Zone Alarm problems. See details at http://windowssecrets.com/comp/050915/#story1 .
If you don't have Zone Alarm installed, the most likely cause for this is that your system mistakenly picks up the native modem on your PC when dialing. You can resolve this by temporarily uninstalling the device driver of your native modem (from Panel->System->Hardware tab->Device Manager, right click on the native modem and select "uninstall" or "disable"), then try to run PdaNet again to make sure it works. If it does, you can re-install the driver for the native modem and the problem should not repeat.
This could also happen if your uninstallation failed to clean up the modem driver for some reason. To fix this, go to Control Panel->System->Hardware tab->Device Manager button, expand the "Modem" tree and remove whatever items with "PdaNet" in it. Then re-install PdaNet.
PdaNet provides your PC with full Internet access, however your email account is provided by your email service. Some ISP such as EarthLink will only allow you to access the SMTP server (for outgoing mail) if you dial up using their service.
Try to contact your ISP to see if there is an alternative SMTP server you can use which is not private, or you can access web mail through the browser if they provide one. If they don't, maybe it is time to consider a free email service such as Yahoo mail or Hotmail.
The cause of the problem is that you have selected to have "Operator-Assisted Dialing" for some reason. To correct this, go to "Network Dial-up and Connections", under menu "Advanced", uncheck "Operator-Assisted Dialing". Then try to connect again like you did previously.
First of all make sure the ActiveSync icon has turned green when you attach the device. Then after that both the PdaNet tray icon on the computer AND the one on your device side should change state from "grey out" to "active". If the PdaNet icon does not become active, the two sides are not talking to each other. You can try to soft reset your device (unplug and take out the battery then put it back) and see if it makes any difference. Some third-party firewall programs such as Sygate or Norton Personal Firewall could also block PdaNet connections. You can try to turn it off.
This is usually because the previous connection was not terminated cleanly for some reason (data connection stability issue etc.). When you get this problem, you can do a soft reset on your device (unplug, take out the battery and put it back) to clear it. To avoid this problem, try to alway disconnect using the "Disconnect" menu of the standard network tray icon (the one with two blinking screens) on your computer end.
If you were able to use PdaNet previously on the same phone, then try to soft reset the phone and see if this error goes away. Otherwise try to see if this helps: on the phone go to Settings->Connections->USB to PC and uncheck "Advanced Functionarity" (on some phones this is called "RNDIS", for Treo 700w phones run "\My Device\Windows\UsbSwitch.exe" instead) then soft reset the phone.
This bug will be fixed in our next update. For now please install this build instead. If this still doesn't work, try to tap PdaNet on the phone end and uncheck "Proxy Mode".
PdaNet should provide the same speed that your service allows. CDMA services advertise maximum speed of 150kbps for 1x network and 2.4Mbps for EVDO. However average speeds are much slower, sometimes 40kbps for 1x and 150kbps for EVDO.
PdaNet does not support USB tethering on Mac directly. However PdaNet does expose a standard Bluetooth DUN service which can be connected from Mac if it supports Bluetooth, although you still need to install and activate PdaNet through a Windows PC. You can see more details from Bluetooth setup. The other option is to use PdaNet through Parallel or Boot Camp on the Mac.
No it does not. PdaNet for Windows Mobile is a different product vs. the Palm OS version and will be
charged and maintained in parallel. The serial number you purchased for Treo 650 or lower will not work on
Windows Mobile or vice versa. However you will be able to get a $5 discount as a returning customer. Just
enter your old serial number when purchasing.
The trial download of PdaNet will expire in 7 days, otherwise is exactly the
same as the full version. You need to purchase a registration code matching your email
in order to unlock the full version (there is no separate download after you purchase).
Refunds are available for purchase of the Treo 700p version or the Windows Mobile version.
Refunds can only be processed within 14 days after the purchase.
Although the license agreement mentions that one license only apply to one machine, we do allow you to install the Desktop part of PdaNet on multiple PCs, given that you only install the device part of the software on one Smartphone. That is, you can use one device to connect to as many computers as you want.
Since PdaNet relies on ActiveSync to provide device connection. You do have to put ActiveSync on whichever PC you will be using PdaNet.
This is due to the default Internet Options on your computer, which can be customized easily. Simply launch Control Panel and go to Internet Options->Connections tab, from there you can change the setting to "Never dial a connection" and the problem will go away.
To connect PdaNet through a Wifi-capable phone, follow the instructions below:
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