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What is required to install PdaNet? PdaNet works on all PalmOne/Handspring Treo phones, the PC part requires Windows Vista/XP/2000/ME/98SE. Also make sure you have subscribed to a data plan on the phone. How to install and setup PdaNet? All our users agree this is one of the simplest software they have ever used -
Just download the software and run the installer on Windows. That's it. YOU DON'T NEED TO DO ANY SETTINGS!!! What is the pricing for a site license? Do you accept Purchase Order? License purchase with a quantity of 10 or above is considered site
license. The site license discount price is $31 per user instead of the
original $34 if the quantity is between 10 and 99. How would I get charged for using PdaNet? With default settings, PdaNet usage is treated as wireless data usage, same as usage from the
web browser on your Treo. Air minutes (phone usage) will not apply. On Vista when connecting PdaNet it crashes and gives me an error "PdaNet.exe has stopped working". You got this error because some necessary system services have been turned off on your computer after Vista is installed (either by you or by your system administrator) and PdaNet is not able to create a dialup connection. To fix this, go to Control Panel on your computer, select Administrative Tools then Services and turn back on all the Dialup or Remote connection related services.
Installation failed with error message: "UpdateDriverForPlugAndPlayDevices err=2" Your Windows registry is corrupted probably due to uninstallation of certain program.
If you are familiar with registry, you can create the following folder in your registry
to fix this: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce Treo 650 disconnects after using the net for a short time. A lot of times this is caused by other network connections interfering. Try to disable LAN and WiFi connections on your computer and see if that makes any difference. Another thing you can try is to click on the PdaNet tray icon and select "Settings" from menu, change the maximum speed to "115.2kbps" or lower then save it. Try to connect again and see if it helps. If non of these work, it might be due to other network settings on your computer, you can try to run PdaNet from a different computer to verify this. This could be because your TCP/IP traffic is still routed to your wireless/LAN network connection. Try to disable your wireless/local network connection (from Control Panel, open Network Connections and right-click on any LAN connections and select "disable" from the menu). Try to reboot if this doesn't work. You can re-enable LAN connections later on, you probably only need to do that once. I got error on the PC: "Failed to create dialup entry". On some XP system, PdaNet could be disallowed from creating a dialup entry for you automatically if there has not been any dialup entries on your XP system. Try to manually create *any* entry in your network connections and the problem should go away. Go to Control Panel -> Network Connections -> select "Create a New Connection" from the left, allow the dialog to continue until finished (check "Setup my connection manually" when prompted) and enter any number as the phone number when prompted. After this finishes you should have a junk dialup entry. Now try to launch PdaNet connection again and it should connect. Error: Unable to find device "PdaNet modem" on you machine, PdaNet not installed properly. Reboot your PC and the problem should go away. After installation when I launch PdaNet I got: "Error 680" or "Error 678" Simply close the error dialog and try again after a few seconds, if it is still not working, try to reboot. If you are with Sprint and you get (State=2), try to make sure you are able to use your data network directly from your Treo, sometimes the password might have been messed up in your account. There could be a few causes for this problem. For most times it is simply a temporary service
issue and the problem will go away by itself if you connect later. This is usually the case
if you were able to connect at least once before. For AT&T users with Treo 600, you could work around this by establishing the network connection before launching PdaNet: launch "Prefs" on your Treo, select Network and tap "Connect", make sure the network/GPRS connection is established successfully. Now launch PdaNet and tap the "Connect" button. It will drop the active connection you just established and start the dialing. For some services such as T-Mobile, try to select a different network profile from the drop-down list before hitting the connect button. For example with T-Mobile you can select "T-Mobile VPN" or "T-Zone" instead of "T-Mobile Internet". For users that have switched service between GSM and CDMA, you need to re-install PdaNet and select the right kind of service during installation. Also if your computer has VPN software installed on your PC it could also be a suspect since most VPN software add a "layer" on top of all network connections and could sometimes screw up dialup networking.
I got dialup error 691 (state=6). There could be different causes for this error. If you have recently swapped your phone or updated the firmware on the phone, make sure you have called your carrier to activate the data service on your phone. If PdaNet works for you before and you are getting the 691 error without any changes, then most likely it is because you are out of the data service area and have weak data signals. I got dialup error 720 (state=6). In most cases this error is caused by corrupted network configurations on your computer. Try to follow instructions at the following site and see if it helps: http://support.microsoft.com/default.aspx?scid=kb;en-us;810979 Alternatively, of course you can do a clean installation of XP to fix the corruption if that is not too much pain. Error 666 on the Treo side: "The Treo data network is not responding temporarily". If you have tried to soft reset the phone and it does not help, then it usually means that you do not have a good data service coverage at your area. When I launch PdaNet I got: "Error 711". Error 711 can be caused by a lot of reasons, mostly related to some special configuration on your PC. If rebooting the PC does not help, one of the most popular causes is a bug in Windows XP system, this will apply to your case if:
When I try to register I receive error "Invalid Email or Serial Number". You need to make sure of the following things:
If you still cann't make it work, try to send us a screen shot so that we could find out the problem for you. To capture a screenshot, first bring up the registration window, enter your email and serial number, then press Print Screen (this button is on the right top side of the keyboard). Now the screen is in your computer's clipboard. Open the Start->Programs->Accesaries->Paint program and do a paste, then save the screen as a jpg file and send it to our support. I got dailup error: "Error 633, 678 or 797 (on Win2K) with (state=0)" If you have a software called "Zone Alarm" version 6.0 installed, make sure you are at build number 6.0.667 or higher for XP(Exiting Zone Alarm will not make the problem go away). If you have Windows 2000 you need to completely uninstall Zone Alarm and install 5.x. You can check the build number by clicking on the ZA tray icon and select "About". The original build of Zone Alarm 6.0 is very buggy and will cause PdaNet to fail. This is fixed in build 667 on XP together with other Zone Alarm problems. See details at http://windowssecrets.com/comp/050915/#story1 . If you don't have Zone Alarm installed, the most likely cause for this is that your system mistakenly picks up the native modem on your PC when dialing. You can resolve this by temporarily uinstalling the device driver of your native modem (from Panel->System->Hardware tab->Device Manager, right click on the native modem and select "uninstall" or "disable"), then try to run PdaNet again to make sure it works. If it does, you can re-install the driver for the native modem and the problem should not repeat. This could also happen if your uninstallation failed to clean up the modem driver for some reason. To fix this, go to Control Panel->System->Hardware tab->Device Manager button, expand the "Modem" tree and remove whatever items with "PdaNet" in it. Then re-install PdaNet. I got other dialup error with (state=2).
First of all try the following approach and see if it helps: Reboot your computer and soft reset the phone, then perform a HotSync once over the
USB connection and make sure that is successful. Now connect PdaNet and see if it works better this time. Sometimes this could be caused
by delay in the USB port connection so it might help if you avoid connecting through a USB hub. We have seen this error reported from a few users. Try the following and see if it helps: first disable Bluetooth in PdaNet settings and enable it in HotSync, then perform HotSync over the same Bluetooth serial port and make sure it works. Now without disabling it from HotSync Manager, go straight to PdaNet settings and enable Bluetooth on the same port. You will see a warning message, just let it continue. Try to connect PdaNet over Bluetooth again and see if the problem goes away. If not, stay with USB since there might be a compatible problem between PdaNet and the Bluetooth driver/adapter on the computer end. This is rare but we have seen it. PdaNet provides your PC with full Internet access, however your email account is provided by your email service. Some ISP such as EarthLink will only allow you to access the SMTP server (for outgoing mail) if you dial up using their service.
Try to contact your ISP to see if there is an alternative SMTP server you can use which is not private, or you can access web mail through the browser if they provide one. If they don't, maybe it is time to consider a free email service such as Yahoo mail or GMail. Some users reported that they can use the SMTP server provided by Google. We don't know if that works but try it at your own risk.
The Internet connection established successfully but after a short period of time it disconnects. Visit
http://www.palmone.com/us/support/downloads/treo/treo_600_updater.html and install
the Treo updator if you haven't. There is a bug in the Treo Operating System which
should have been fixed.
PDA error "Unable to open Modem port (code = 28677)" When I launch PdaNet or PdaNet could not run with the phone lock password set: On Treo 300/270, Press the phone button, tap on menu->Options->Security Preferences, clear all the locks. On Treo 600, tap on the security app in the launcher and clear the auto lock. PDA error "port in use (0x0307)" or "Unable to open a modem port (code: 775)". Same cause as the following one. Same cause as the following one. Treo Error: Cannot connect to the internet because a dialup networking session is active. End the DUN session and try again. This is caused by an application running in the background trying to connect to the network automatically. For example an email program such as Chatter Mail trying to establish the network to retrieve mails after a timeout period. It will fail when PdaNet is connected because the Treo has surrendered the connectivity to the PC. To avoid this issue, try to find out which network program on the Treo is doing this and change its preference to not connect automatically. This indicates a problem with the installation of HotSync USB driver - you will get the same error when you HotSync over USB. To correct this, first launch Device Manager (Start->run: devmgmt.msc), then try to perform HotSync over USB. A "Palm Device" should show up on the list. Right click on it and select "Uninstall". Now unplug the device and plug it in again. This time it will trigger the USB driver installation and the problem should go away after the driver is installed. The cause of the problem is that you have selected to have "Operator-Assisted Dialing" for some reason. To correct this, go to "Network Dial-up and Connections", under menu "Advanced", uncheck "Operator-Assisted Dialing". Then try to connect again like you did previously. Both require you to use the "Advanced" settings to dial a persistent network
entry. (By default PdaNet will create a dialup entry while connecting and
remove it when disconnected, this will make sure you are always going through
the default data network.) How much speed can I get off a PdaNet connection? First of all please ignore the speed indicator on the yellow tray balloon after the connection is established. It is not the actual speed you are getting. The PdaNet software only works as a pass-through and does not interfere with speed. So whatever speed you are having is the maximum speed allowed by the device and your service. CDMA networks (Sprint, Verizon or Bell Mobility) allow maximum of 144kbps tranfer speed - twice as fast as a 56k modem. Our benchmark testing and Treo user feedbacks showed that PdaNet could very often achieved this speed in lots of areas. EDGE network from Cingular (Treo 650 only) should also be able go above 100kbps. We were able to get 110kbps download in Our in-house testings. (Treo 650 Cingular user please download the latest refreshed build of version 3.2. It fixes a bug that limits the download speed to 56 Kbps in previous builds.) GPRS service providers for Treo 270/180 or GSM Treo 600 usually boast a maximum 56kbps transfer speed. The actual speed you can get might be much slower than this. In our tests we got very different results on GPRS services when used at different time, sometimes we couldn't get a connection or the browser won't download anything at all. We believe this is caused by network congestions on the GPRS servers and some service providers cann't handle network traffic very well. You can verify this is not a software problem if it ever works fine, or if you have the same problem browsing the web with the Blazer browser on your Treo. Also, don't forget you are on a "wireless" network, just like cell phone static, actual signal strength can have a great impact on the connection speed. Does PdaNet support Macintosh? PdaNet does not run on Macintosh. You can give it a shot on Virtual PC for Mac if you already have it. This might or might not work, and we do not provide any support no matter what problems you run into. Before installing PdaNet make sure that you
Does PdaNet work through an Infrared connection? The answer is no. PdaNet does not support IR (Infrared) due to the following reasons:
I previously purchased PdaNet for my Treo 650/680, does my license cover Treo 700p/755p?
No it does not. PdaNet for Treo 650/680 and PdaNet for Treo 700p/755p are different products and will be
charged and maintained in parallel. The serial number you purchased for PdaNet Treo 650/680 will not work on
Treo 700p/755p or vice versa. However you will be able to get a discount as returning customer. Just
enter your old serial number when purchasing. How do I register? Why haven't I received my registration code? The trial download of PdaNet will expire in 15 days, otherwise is exactly the
same as the full version. You need to purchase a registration code matching your name
in order to unlock the full version (there is no seperate download after you purchase). Refund is only available for purchase of the Treo 700p/755p version or the Windows Mobile version.
Refund can only be processed within 14 days after the purchase. If I only purchase one copy of PdaNet, can I install it on multiple machines? Although the license agreement mentions that one license only apply to one machine, we do allow you to install the Desktop part of PdaNet on multiple PCs, given that you only install the Treo/PDA part of the software (aka PdaNet.prc) on one PDA. That is, you can use one PDA to connect to as many computers as you want. Why some images seem blurry on the web page when browsed through PdaNet? The Sprint server you are connecting to tend to compress graphics going through the HTTP port to speed up downloading. You can view the images in full quality simply by refreshing the web page such as pressing Ctrl-F5 in Internet Explorer. Can I access my company's VPN through PdaNet? VPN software usually play some tricks at the network layer and the Internet service provided by your cellphone carrier might not support it. If your VPN uses IPSec, this might help: If you are with Sprint, try to look for your VPN client settings and change to do NOT enable Transparent Tunneling (that is, do NOT use IPSec over TCP or UDP/NAT/PAT). We have not tested our software with any VPNs (and there are many versions of them) so we cann't say for sure. Some users reported that it had been working for them but some failed to make it work. Does PdaNet run on the Bell Mobility Service in Canada? I am getting error 718 (state=6). Unlike Sprint or Verizon network, Bell Mobility requires an explicit user name and password to be set while connecting. You have to follow the steps below:
You can refer to customizing PdaNet for more details. I HotSync with my Desktop PC only but I want to use PdaNet on my laptop, what should I do? Since PdaNet need to setup a Windows Driver delivered by HotSync Manager, you will need to run the installer which requires HotSync Manager on every PC you use. However you do not need to HotSync at all if you already have PdaNet on your Treo.
The "Dial-Up Connection" box pops us when I try to use broadband on my PC. This is due to the default connection settings in Internet Explorer, which you can customize easily. Simply launch Internet Explorer, go to Tools->Internet Options->Connections tab, from there you can change the setting to "Never dial a connection" and the problem will go away. PdaNet does not work on 64 bit system due to lack of 64 bit USB support from Palm's HotSync Manager. How can I run PdaNet as a background application on my Treo? Starting from version 3.0, you can run PdaNet as a background application on your Treo, this allows you to use other apps while keeping the network connection. However you must be aware of the following limitations:
Due to these limitations we do not expose this feature on the UI in the current version, you need to press the left arrow key(of the navigation button) twice on your Treo to trigger this.
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